Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may be longer during holidays, promotional events, product launches, or periods of unusually high order volume.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, shipping costs, and estimated delivery times are displayed at checkout based on the delivery address and products in the order.

Delivery estimates begin after an order has been processed and transferred to the carrier. They are estimates only and are not guaranteed. Carrier delays, severe weather, customs inspections, transportation disruptions, and other circumstances outside our control may affect delivery times.

ORDER TRACKING

When tracking information is available, customers will receive a shipping confirmation email containing the tracking number. Please allow up to 48 hours for the carrier’s tracking system to update after receiving the shipping confirmation.

MULTIPLE SHIPMENTS

Products within the same order may be shipped separately depending on inventory availability, warehouse location, or package size. If an order is divided into multiple shipments, additional tracking information may be provided. Customers will not be charged additional shipping fees unless agreed upon in advance.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately. We will make every reasonable effort to update the address, but changes cannot be guaranteed after an order has entered processing or fulfillment.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from an incomplete or incorrect address provided by the customer.

FAILED DELIVERY AND RETURN-TO-SENDER PACKAGES

If a package is returned to us because of an incorrect address, refused delivery, an unclaimed package, or repeated unsuccessful delivery attempts, we will contact the customer after the package is received.

The customer may be responsible for any additional shipping costs required to resend the order. If a refund is requested, the original shipping cost and any return-to-sender fees may be deducted where permitted by law.

LOST, DAMAGED, OR MISSING PACKAGES

If a package appears to be lost, arrives damaged, or contains missing products, please contact us as soon as possible with the order number and supporting photographs when applicable.

We will review the shipment information and, when necessary, open an investigation with the carrier. Replacements or refunds will be determined after the investigation is completed and in accordance with applicable laws and our Return and Refund Policy.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but it cannot be located, please check the delivery area, mailbox, household members, neighbors, building management, and any location where the carrier may have left the package.

Please also contact the carrier directly and notify our customer service team so that we can assist with reviewing the delivery information. A carrier investigation may be required before a resolution can be provided.

INTERNATIONAL SHIPPING

International shipping availability, rates, and estimated delivery times are shown at checkout.

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs processing may delay delivery. We cannot control or guarantee customs clearance times.

SHIPPING RESTRICTIONS

Certain products may not be available for delivery to specific countries, states, regions, or addresses because of carrier limitations, local regulations, or other restrictions. We reserve the right to cancel and refund an order that cannot legally or safely be shipped to its destination.

ORDER CANCELLATIONS

Orders may only be canceled before they enter processing or fulfillment. Once an order has been prepared for shipment or transferred to the carrier, it can no longer be canceled.

Submitting a cancellation request does not guarantee that an order can be stopped. Please review our Purchase Options Cancellation Policy and Return and Refund Policy for additional information.

CONTACT US

For questions regarding shipping or delivery, please contact our customer service team and include your order number, full name, and the email address used to place the order.